Frequently Asked Questions

Traditional satellite dishes require the customer to install an antenna on site. IPTV offers a unique solution for customers who cannot receive satellite programs (because they have no view of the satellite or the apartment with its limitations). IPTV offers higher quality and is cheaper than traditional satellite services.

To install and use IPTV you will need: A broadband internet connection (recommended or better) of at least 4.0 Mbps. A smart TV that works. The IPTV receiver us.

Use the speed test server below to test your internet connection. Do this several times a day. This gives you a good overview of the total available internet speed. A stable transfer speed of 4.0 Mbit/s is the minimum requirement.

Visit this link to test your speed https://www.speedtest.net/

Yes, IPTV is perfect for people living in apartments! IPTV works well wherever high-speed internet is available, including in apartment buildings or high-rise buildings, or if a satellite TV antenna cannot be installed in your home. Are you often on the road? Grab IPTV and watch your favorite programs on the road or at your temporary destination.

Yes, you can buy and use IPTV if you don’t qualify for satellite TV service. Because IPTV streams international programs to your TV via the internet, you don’t need a satellite dish. To qualify, you also need a fast internet connection of at least 4.0 Mbps or higher.

First check your network connection, restart your router and device and try again.
Second, if your network connection is not a problem, check if your account is being used on other devices. because you can watch from multiple devices at the same time.

Yes. Our service is available to everyone around the world. Subscribe here.

Please note that a subscription can be used on multiple devices, but you can only watch on one device at a time.

Pay with your debit/credit card through a secure payment gateway with automatic currency conversion and no hidden fees.

The subscription becomes active from the moment you receive your activation details by email.
Example:
David completed a 3-month subscription on February 1 at 11:55 PM. The activation data was received on February 2 at 12:10 PM. David’s subscription is active from 00:10 on February 2 for the next 3 months.

• Check that you have entered your activation details correctly.
  Check your network connection, restart your router and device and try again.
• If your PC/laptop, etc. is connected to the same internet network, check that you are not overloading your network by downloading or watching movies, etc. on these devices.
• Your internet connection must have a download speed of at least 15 Mbps and an upload speed of 2 Mbps.
  Reboot your devices and wait 30 seconds before turning them back on (STB, Android box, routers, cable modems).
  Make sure you connect to devices via a LAN cable (Ethernet) and not via Wi-Fi.
• If your network connection is not a problem, check if your account is being used on other devices.
  Visit www.whatismyip.com from a computer and send us a displayed IP address for recovery.
• Make sure the device/app/program has the latest software and firmware updates.
  Check the download speed on the actual device streaming our service.
• You may have 50 MB on your computer, but the device may be significantly slower, indicating a problem with your internal network.
• Check whether high-processing applications can be stopped in the background. This is very important for low-end devices.
• Check if your ISP in your area is having problems. A great website to check this is downdetector.co.uk
  Try uninstalling and reinstalling your application/program. Your activation will not be lost.

We strive to provide you with a high level of service at very reasonable prices. So keep that in mind first and foremost.
If a channel goes down, we do our best to get it back into service.
Follow these guidelines before reporting a channel:

Stop and give it a few minutes. If necessary, we restart and change channels. Maybe the channel will come back.
Does this happen on all channels? If so, you will have to check this yourself.
Reboot your devices and wait 30 seconds before turning them back on (STB, Android box, routers, cable modems).
Make sure you connect to devices via a LAN cable (Ethernet) and not via Wi-Fi.

Sometimes buffering can occur due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is a slow internet connection. This could be due to slow internet speed or other users hogging your home’s bandwidth. Do you have many users in your home? Disconnect all connections and try again
The second reason is that you are using WiFi, which is not suitable for watching TV, because you need a direct connection (LAN) to the internet network to watch TV smoothly and without interruptions.

Resolution:
Connect directly to your router using a LAN cable (Ethernet) or Powerline adapter.
If this is not possible, try moving the enclosure closer to the router.
Change your WiFi channel. To avoid interference with nearby devices.
If buffering occurs, press Pause for 10-15 seconds and then continue. In most cases this eliminates the need for buffering.

If you are using a set-top box such as MAG or AVOV and you have just set up your device with our service, you will need to hard reset your device. Simply turn off your device, unplug the power cord and plug it back in.

Kodi will ask you to clear your cache. If that doesn’t work, try reinstalling Kodi.

Due to a problem with the decoder setting, some channels only have sound without images/video. Do the following:

1. Go to your device/app/program settings.
2. Select “Native” for the decoder.
3. Restart.

Due to your internet speed, technical issues with some channels, or use of incompatible devices/applications/programs, we cannot guarantee that all channels will work properly.

If the connection is not working, always check the connection on PC using VLC software. If it works, it means there is something wrong with you. When entering your M3U link, make sure you don’t enter any spaces and don’t use your M3U link on other devices.
If the link doesn’t work after troubleshooting your PC, please contact us.

Check if your account is being used on other devices.
If so, use a computer to go to www.whatismyip.com and find your IP address. Then send us your IP address for retrieval. Please note that a subscription can only be used on one device at a time, otherwise your account will soon be blocked due to automatic security measures.

We only restore it 2 times for 1 subscription. If your account is blocked again after recovery, please contact us.
*If you abuse our service by using multiple devices on one subscription, please note that we may permanently suspend your subscription.

• Have you given us the correct MAC address?

   

• Is your internet speed at the recommended minimum – 15 Mbps for HD channels – or higher?

   

• Is your device connected wired (Ethernet) or wirelessly (Wi-Fi or mobile data)? Ethernet will always be faster and more stable; Use Ethernet if you can.

   

• Are your device’s specs powerful enough to handle live HD streaming with ease?

   

• If you’re using an STB emulator, have you followed the steps in our STB Android emulator installation guide?

   

• If you are using an STB emulator, have you tried clearing your app’s cache and then restarting your device?

   

• If you are using a MAG box, have you tried restarting your device?

   

• If you are using an Android device/MAG box, have you tried logging out and then factory reset your device?

   

• Have you checked the server portals we sent you in the activation email?